Technology has become an essential aspect of the global business. Every business makes use of IT tools and software to run their business. These programs and software help businesses cut their operational expenses by automatizing specific tasks. They also assist in improving the security and privacy of their data. These programs also allow businesses to save money they would have invested in hiring more employees. They can instead invest this money in other areas, such as marketing, better cyber security and employee rejuvenation programs.
Digital technologies are disrupting many processes within MNEs and transform MNEs’ roles to provide value to their customers by shifting costs and functions from themselves to consumers, complementors and partners in the United States and across the globe, the role of IT is rapidly changing. This trend is creating new challenges and opportunities. The challenges include an erosion of MNEs’ competitive edge and the emergence of new threats. The opportunities are greater access to markets, greater influence on the market and faster technological innovation.
The relationship between IT and business was antagonistic. Each group blamed the other when projects did not succeed. This was made worse by the nature of IT projects, which were complex and expensive to create. Even with a contract ensuring the business understood the IT offered, it was difficult to know what could go wrong. In addition, the requirements often changed during the development process. This gap could be plugged by establishing a new kind of collaboration between IT and business that is an alliance.
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